Registered Social Service Worker with hands-on experience in drop-in services, harm reduction outreach, case management, crisis de-escalation, and housing application support. Skilled in trauma-informed, anti-oppressive practice, advocacy, program facilitation, data tracking (Neo360/OCMS), and stakeholder reporting.
Natural ability to provide client centered care with understanding, patience, and empathy.
Exceptional interpersonal communication skills, and public speaking capability.
Superior time management and organizational ability.
Highly resourceful self-starter with a creative approach, excelling both in collaborative team environments and autonomously.
Committed to ongoing professional development.
Seneca Polytechnic, Ontario, Canada
Honours Bachelor of Mental Health and Addictions September 2025- Current, Expected Graduation April 2026
Social Service Worker- Immigrants and Refugees Diploma
September 2023- April 2025
3 time Presidents List recipient, Graduated High Honours
The Neighbourhood Group, Ontario, Canada, August 2025
Overdose Prevention Training, De-escalation Training
Centennial College- Ontario, Canada, January 2024- April 2024
Homeless Shelter Worker Certificate, High Honours
Relief Drop-In Worker
All Saints Church Community Center, September 2023-Present
Facilitated welcoming drop-in services and group programming, ensuring client safety and engagement.
Delivered harm-reduction outreach and supply distribution, tracking distribution in Neo360.
Performed intake assessments and case-management support; assisted clients with housing applications and referrals.
Provided crisis support, counseling, and de-escalation of physical altercations to maintain a safe environment.
Advocated for harm-reduction policy (engaged Ontario MPs) and conducted program research/reporting to support funding.
Youth Program Leader
Boys and Girls Club,September 2017 - 2018
Cultivated an enriching environment fostering the holistic growth and development of youth through tailored programming.
Employed a strengths-based approach to effectively engage with marginalized youth, emphasizing their inherent capabilities and empowering them to overcome school obstacles.
Oversaw the procurement, organization, and maintenance of program equipment, and supplies, ensuring their optimal functionality and cleanliness on a daily basis to enhance the overall program experience.
Co-ordinator of Volunteers
Yonge Street Mission (PATH Clothing Drive), January 2014, 2015, 2016, 2017
Assisted with volunteer recruitment, training, and supervision to ensure smooth operation.
Strategically assigned tasks to volunteers based on their individual experiences, requirements, and preferences, including court-mandated service, high school volunteer hours, and support for persons with disabilities.
Coordinated logistics and liaised with property management for donation box locations.
Conducted thorough assessments of volunteer satisfaction, gauging their fulfillment level regarding assigned tasks, support mechanisms, organizational structure, and personal interests.
Administrator
Evergreen Youth Drop-In, January 2015- April 2015
Provided empathetic support for vulnerable youth within a trauma-informed, Anti-Oppressive Practice framework, helping staff cultivate a safe space for youth expression.
Managed administrative tasks including data tracking, entry, notice writing, and documentation.
Held keyholder responsibilities as needed, ensuring facility security protocols were maintained and promptly addressed security concerns.